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Customer Services Agreement

Effective Date: November 1, 2026

RN Navigator App, LLC 206 N. Charity Lane, Warner Robins, GA 31088

This Customer Services Agreement ("Checkout Agreement") governs your subscription purchase for RN Navigator, operated by RN Navigator App, LLC. By providing the separate acknowledgements below and completing your purchase, you agree to this Checkout Agreement and expressly incorporate by reference our [Terms of Use] (including Section 14 Mandatory Binding Arbitration and Class Action Waiver) and [Privacy Policy].

1 Educational Service and Reliance Notice

RN Navigator provides educational decision-support tools and informational resources only. Program requirements, tuition rates, admissions criteria, accreditation statuses, state licensing rules, and NCLEX parameters change frequently.

RN NAVIGATOR DOES NOT GUARANTEE:

  • Acceptance into any academic program or school;
  • Completion of a degree or receipt of clinical placements;
  • Passing the NCLEX or any professional, certification, or licensing exam;
  • Obtaining state nursing licensure or certification; or
  • Employment, specific starting salaries, or career placement/advancement.

Before making consequential financial, educational, or career decisions, you must independently verify all material details directly with the applicable nursing school, accrediting body, state board of nursing, or official testing authority.

2 Subscription and Automatic Renewal Summary

  • Recurring Billing and Price: RN Navigator is billed as an automatically renewing monthly subscription at $1.99 USD per month plus applicable sales tax, beginning when you complete the purchase.
  • Continuous Automatic Renewal: YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW EVERY MONTH AND YOUR STORED PAYMENT METHOD WILL BE CHARGED $1.99/MONTH (PLUS APPLICABLE TAXES) ON A RECURRING BASIS UNTIL YOU CANCEL.
  • No Free Trial: Initial payment of $1.99 is charged immediately upon completion of checkout.
  • Cancellation: You may cancel at any time without fee or penalty through Account > Manage Billing or by emailing support@RNNavigatorApp.com. We aim to process email cancellation requests within 48 hours and will process them no later than 72 elapsed hours, including weekends and holidays. A request that clearly asks to stop renewal and reasonably identifies your subscription is honored from receipt by our support email system, not from the time we process it. If it arrives before renewal but processing occurs after a renewal charge, we will refund that charge, including collected taxes. Access continues through the period paid for before cancellation took effect, not through a mistakenly renewed period. We will acknowledge your request and confirm completion and the paid-through date. If clarification is necessary, we will promptly ask and preserve the original receipt time for review. This processing maximum does not extend your cancellation deadline.
  • Refund Terms: Subscription payments are generally nonrefundable and non-prorated except as required by law, for a prorated refund of any unearned subscription fees under the minor-account provision in Section 5 of the Terms of Use, and for renewal charges including collected taxes following a timely cancellation request. We do not duplicate amounts already returned. Contact support@RNNavigatorApp.com for refund requests. If RN Navigator reasonably determines or receives notice that an account is maintained by an individual under age 18, it will immediately suspend or terminate the account, delete associated personal data consistent with applicable law, and issue a prorated refund of any unearned subscription fees.
  • Post-Purchase Written Confirmation: Immediately following purchase, an automated confirmation email will be sent to your registered account address detailing your recurring billing rate, next renewal date, and simple cancellation instructions.

3 Pre Purchase Assent Controls Checkout Checkboxes

Immediately before Stripe Checkout, you must provide separate, initially unchecked acknowledgements of age eligibility, contractual acceptance, and recurring-billing authorization. We record contractual acceptance and recurring-billing authorization separately from age evidence.

Age confirmation: "I confirm that I am at least 18 years old."

Contractual acceptance: "I agree to this Customer Services Agreement and the Terms of Use, including Section 14 on arbitration and waivers, and acknowledge the Privacy Policy."

Recurring-billing authorization: "I authorize RN Navigator App, LLC to charge my payment method $1.99 per month plus applicable tax automatically until I cancel. There is no free trial. I have reviewed the cancellation and refund terms."

Section 14 provides a 30-calendar-day opt-out from mandatory arbitration, the class action waiver and the jury trial waiver. Day 1 is the day after both account creation and express Terms acceptance are complete. Send your notice by 11:59 p.m. Eastern Time (America/New_York) on day 30 to support@RNNavigatorApp.com with your legal name, account email and an express statement opting out. A notice sent by that deadline is timely; reasonable evidence of sending establishes timeliness if delivery is disputed. Email verification, Checkout, resending a confirmation email and account recovery do not restart the period or override a valid opt-out. Registration age evidence alone does not establish contractual acceptance or recurring-billing authorization.